Boosters

renae94

I’ve only ever been able to use a few boosters. When i click on it it says you haven’t unlocked it yet but i’m on level 1180

Crazy Cat Lad

Hi @renae94 and welcome to our Community!

Could you post a screen shot of the message you get?

renae94

PummyRaj

Hello @renae94 Hearty Welcome to our friendly King Community 🤗

Thank you for providing the Screenshot you have asked for 👍️

I will tag in our Candy Crush Community Support In-charge @Crazy Cat Lad to check into it.

Thank you for your patience. Have a great week ahead!

Please stay Safe & Warm! 😷

Crazy Cat Lad

Thanks for this!

Please let me know what Booster or Boosters you click on exactly and also your Game ID.

Confirm also that you have updated the app last week to the latest version.

How to find your Game User ID on mobile devices here. 

renae94

Hi so the boosters i cant access are (UFO) (FREE SWITCH) and (COCONUT WHEEL) my ID is 10818724924 and yes i have updated the app

Crazy Cat Lad

Thanks!

Could you try with reinstalling the app and see if that helps.

Delete the app, restart the iPhone/ iPad. Download the game again from App Store and connect it to your King account when opening the game.

Let me know how it goes...

renae94

Ok so I reinstalled the app and now i have no boosters at all there all locked and on 0 with the free switch i had like 70 of them. Im on level 1213

renae94

Its also put me back at the start yet i can play from the level im on

Crazy Cat Lad

Thanks for the screen shots!

They were really helpful.

I did a game reset on your account in the game.

Please reinstall the app again and check if the reset helped.

renae94

I can access my boosters now but there all back to 0

Crazy Cat Lad

Sweet! Great that it's back on track now.

I sent you a bunch of new Boosters!

renae94

Thanks!