New version on Win 10 unable to enter, it opens and closes

Tzvi_MarcuTzvi_Marcu Posts: 635 Level 4

My application of Candy Crush Saga that operate on Windows 10 was updated yesterday to ver 1.1720.1.0. Now I cannot enter in the game it opens and closes.

Comments

  • SpinnifixSpinnifix Posts: 14,226 Game Expert

    Hello and welcome to this community.


    Can you please clear the cache and then restart the PC? That may help!


    Good luck

                                                                 
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  • Hey! Would you like to give us your opinion?

  • Tzvi_MarcuTzvi_Marcu Posts: 635 Level 4

    II did it and it still continue

  • SpinnifixSpinnifix Posts: 14,226 Game Expert

    Question: Could you please take a picture of it? I still want to pass it on to @Crazy Cat Lad

                                                                 
    💓 Where there's a will, there's a way 💓
    😉 One look at my profile would help everyone! 👍
    Did you know that there is now an international room for German - French - Spanish
     🍐 Player Expert for Papa Pear 🥥
  • Tzvi_MarcuTzvi_Marcu Posts: 635 Level 4
  • SpinnifixSpinnifix Posts: 14,226 Game Expert

    You should take a picture, not a video.


    https://www.take-a-screenshot.org/

                                                                 
    💓 Where there's a will, there's a way 💓
    😉 One look at my profile would help everyone! 👍
    Did you know that there is now an international room for German - French - Spanish
     🍐 Player Expert for Papa Pear 🥥
  • Tzvi_MarcuTzvi_Marcu Posts: 635 Level 4

    Today I uninstall the application and reinstall it. After the installation the Application operate but:

    When I enter to the application it goes to Level 4251 see the attached picture and I have to scrol till my level it is 6635 see attached picture. When I press on the botton that need to take me to the max level that I'm in at take me to Level 4251. How I can solve this issue

    .

  • Crazy Cat LadCrazy Cat Lad Posts: 8,775 Community Manager

    Hi @Tzvi_Marcu!

    If the game goes to level 4251, please replay that level and complete it again.

    Check more about the issue here.

    Let me know how it goes.

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