New version on Win 10 unable to enter, it opens and closes

Tzvi_Marcu

My application of Candy Crush Saga that operate on Windows 10 was updated yesterday to ver 1.1720.1.0. Now I cannot enter in the game it opens and closes.

Spinnifix

Hello and welcome to this community.

Can you please clear the cache and then restart the PC? That may help!

Good luck

Tzvi_Marcu

II did it and it still continue

Spinnifix

Question: Could you please take a picture of it? I still want to pass it on to @Crazy Cat Lad

Tzvi_Marcu

It look like this

Tzvi_Marcu

How I can send a video MP4

Spinnifix

You should take a picture, not a video.

https://www.take-a-screenshot.org/

Tzvi_Marcu

Here is a video

20200314_130401.gif

Tzvi_Marcu

Today I uninstall the application and reinstall it. After the installation the Application operate but:

When I enter to the application it goes to Level 4251 see the attached picture and I have to scrol till my level it is 6635 see attached picture. When I press on the botton that need to take me to the max level that I'm in at take me to Level 4251. How I can solve this issue

.

Crazy Cat Lad

Hi @Tzvi_Marcu!

If the game goes to level 4251, please replay that level and complete it again.

Check more about the issue here.

Let me know how it goes.