Welcome to the Candy Crush Saga Community
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Hello @Tricia55 A Warm Welcome back to our friendly King Community 🤗
I am sorry to hear about the issue in your game!!
Since you are playing on a PC, did you try to play on a browser like Chrome OR Edge OR some other browser that is available on your PC?
If not, can you please try and see if you will be able to play there? Please let me know how it goes!
Talk to you soon! Have a great rest of the day/evening! 🍫