How do I get back my Facebook friends (instead of cartoon people) and my original profile?

mamachizel8

Cartoon people suddenly replaced my Facebook friends, not able to get more games from friends now and how do I get my original profile without losing my current level.

Sukanta_Biswas

Hi @mamachizel8

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Please check some troubleshooting HERE.

Then Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Let me know.

mamachizel8

I went to the troubleshooting tab but could not find the app active page.....look around but searching others app headings and nothing. Then I followed your instructions about checking app update etc. And I didn’t get anywhere. I think I’m going to have to just forget about playing Candy Crush because nothing seems to be working. I would have thought they would have a number to call to speak to someone live....very disappointing.

However I would like to thank those who tried to help me.

VQuimby

Thanks for help. Working again same friends back. Still missing one but may come back. Thanks

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/637564#Comment_637564

Your game is probably on the ''expired'' list.

What device you are using for this game?

mamachizel8

An iPad.

but I couldn’t find the page where it says whether it is expired or not.

I’m just so confused. No confidence.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/637909#Comment_637909

Open your Facebook - Facebook Setting - Apps & Websites - Logged in with Facebook - Candy Crush Saga.

Or Click HERE.

Crazy Cat Lad

Hi @mamachizel8 and welcome to our Community!

When your Facebook friends disappear and you see these players with King characters as avatars, means that your game lost the Facebook connection and then automatically got connected to a King account.

King account connected players have these King characters as avatars.

To fix this, simply get the game back Facebook connected. If the game appears to be connected already, disconnect Facebook and reconnect.

Make also sure the game has access to your Facebook friends list. This permission will automatically expire every 90 days. Check the link @Sukanta_Biswas posted.

mamachizel8

Your instructions were direct and concise and I thought “wow, this is going to work” BUT it did not ....do I need to reboot my iPad now?

mamachizel8

Thanks

Crazy Cat Lad

OK, I see.

Let's try the following to force the game to connect to your Facebook.

-Disconnect the game from Facebook under the game's Settings (Start menu - Profile - Log out)

-Delete the Facebook app from the device (Not the game! Facebook only)

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data (this may vary on some iPhone and iPad models - please check Apple Support for further help and details)

-Turn off the device and wait about 30 seconds to clear the cache on the device

-Turn on the device again

-Open Safari, go to Facebook's web page and log in to your Facebook account through the browser

-Open the game and connect it to Facebook and the game should now connect your account through the browser

Let me know how it goes...