Video ads are not available

lohith84lohith84 Posts: 1 Newbie

I'm not getting video ads to gain a free spin.

Comments

  • kiara_waelkiara_wael Posts: 37,552 Candy Moderator

    Hi @lohith84 . Welcome to our Community 🙎‍♀️

    The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

    This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.




  • Hey! Would you like to give us your opinion?

  • ShashkiShashki Posts: 18 Level 2


    I’ve never had a video ads on candy 🍭 crush but other games!!

  • SpinnifixSpinnifix Posts: 16,073 Ambassador

    @Shashki


    Hi there!


    The video ads are presented to a group of random players, so some may not have it. Please be patient as they will change groups. So you get some. It depends on the player groups and the devices.🤗

                                                                 
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  • versailleversaille Posts: 4 Newbie

    I get the option to watch a ad to get extra lives but when I click on it, the screen goes black, why ??

  • SpinnifixSpinnifix Posts: 16,073 Ambassador

    @versaille


    Hello! could you please close and update your game and clear the cache? And then restart. If it is still like this, please get in touch!

                                                                 
    💓 Where there's a will, there's a way 💓

     😉 One look at my profile would help everyone! 👍

     Did you know that there is now an international room for German - French - Spanish?

     🍐 Player Expert for Papa Pear 🥥

    Easter competition 23.3. - 9.4.2021
  • versailleversaille Posts: 4 Newbie


    I had updated on April 14/2020 but still not ads opening, they were before, don't know why not opening anymore ???

  • versailleversaille Posts: 4 Newbie

    updated again last week but still ads will not open, getting a black screen ??

  • SpinnifixSpinnifix Posts: 16,073 Ambassador

    Hi! I'm happy to pass it on ..


    If you are playing on an app, you will likely need to uninstall and install it. When uninstalling, boosters and lives can be lost. But maybe you will still be helped. You can also like to wait for now.


    @Crazy Cat Lad

                                                                 
    💓 Where there's a will, there's a way 💓

     😉 One look at my profile would help everyone! 👍

     Did you know that there is now an international room for German - French - Spanish?

     🍐 Player Expert for Papa Pear 🥥

    Easter competition 23.3. - 9.4.2021
  • versailleversaille Posts: 4 Newbie


    thnaks, I will wait, don't want to loose my boasters !

  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator

    AD video is in the Test Group so we cannot say for sure that you will always find this feature.

    However, in some cases the future may be missing for temporary problems.

    Keep the game app updated and you must check if your game is fully connected to the server.

    Also you can check these steps.

    Check App Update > Log Out Game > Restart Device > Open Game & Log In.

    Keep playing the game, you can get the future back again.

    More info HERE.


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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