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Where have my levels gone? I can’t play!

Larissa77
Larissa77 Posts: 2

Level 1
in Support
B7785D67-09CB-4017-8DE0-DF62EE42CD1D.png


Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928

    Hi @Larissa77

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    This problem is probably due to an Internet problem because your game is not fully synced for Slow Internet.

    Also, you probably changed the device time.😊

    However, I'm asking you to check the steps below.

    Check App Update > Log Out Game > Restart Device > Do nothing for 10 minutes - Open Game & Log In.

    If your problem is the same then let me know again, I will ask you to do some troubleshooting checks.

    Thank you.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @Larissa77 !

    Please check this page here.

  • Nenikapaki
    Nenikapaki Posts: 31,657

    I think it's with your internet connection. I had the same problem when i was only using free data on my phone.

Hey! Would you like to give us your opinion?

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