Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello and welcome to this community
Could you please update your device and clear the cache? Otherwise this:
If you play on an app, please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it.
Please select your game and language in the top right corner.
Good luck