Hello @Furggen and welcome to our wonderful King Community. It appears you have lost some of your progress. You mention an upgrade - did you just get a new device or did you update the game app and this happened?
Well, whatever caused you to lose your progress, the Customer Support people can help you out.
YYou can contact Player Support directly from a mobile device (this way support will have all the details needed to help), all you need to do is:
- Open the game app
- Select the cogwheel
- Tap on the? mark
- Tap on "I need help with lost progress"
- Scroll down to the bottom and hit "Contact Us"
If you are playing on a PC then you can contact them thru the "Contact US" at the bottom of this page.
When you fill out the form make sure you select "Problems with my game" and then on the second drop down click on "Game didn't save". This will alert the support staff you are having a problem with your game progress and someone should get back with you. Make sure you also explain what happened in the comment area.
"Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh
Be sure to come check out the Beginner's Corner and visit the lounge area 💕💕 If you are new to the community please check here for helpful info: Learn more about the King Community 💗You can find the various contests for the different games here
Answers
Hi @Furggen . Welcome to our Community 🙎
Try to complete level 3807 , Log out game >Restart device> Open Game >Log in and connected to Facebook or King Account
Hope this will help you ]
Stay Safe
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0 · Helpful Woah! Sweet Love HahaI am actually playing al level 3820 but the game says that I am at level 2245. How come I rally upgrade?
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0 · Helpful Woah! Sweet Love HahaHello @Furggen and welcome to our wonderful King Community. It appears you have lost some of your progress. You mention an upgrade - did you just get a new device or did you update the game app and this happened?
Well, whatever caused you to lose your progress, the Customer Support people can help you out.
YYou can contact Player Support directly from a mobile device (this way support will have all the details needed to help), all you need to do is:
- Open the game app
- Select the cogwheel
- Tap on the? mark
- Tap on "I need help with lost progress"
- Scroll down to the bottom and hit "Contact Us"
If you are playing on a PC then you can contact them thru the "Contact US" at the bottom of this page.
When you fill out the form make sure you select "Problems with my game" and then on the second drop down click on "Game didn't save". This will alert the support staff you are having a problem with your game progress and someone should get back with you. Make sure you also explain what happened in the comment area.
Be sure to come check out the Beginner's Corner and visit the lounge area 💕💕
If you are new to the community please check here for helpful info: Learn more about the King Community
💗You can find the various contests for the different games here
- Report
2 · 2Helpful Woah! Sweet Love HahaWhat device you're using for this game?
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaThanks but nothing has changed.
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0 · Helpful Woah! Sweet Love HahaThe same mobile for 2 years
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0 · Helpful Woah! Sweet Love HahaPlease show me a screenshot of your game map.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
1 · 1Helpful Woah! Sweet Love Haha