Paid Purchase Lost

tnlaaie

Hi, I bought a package that included 12 hours of time. After I completed a separate level, I got awarded .5hours of time.

I had over 11 hours of my purchased time left, and after 30’mimutes, my purchased time went back to 5 lives. I still have the rest of the items in the timed packaged.

Sukanta_Biswas

Hi @tnlaaie

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're very sorry for your problem 😭

If there is a problem with the purchase you will need to click on it and follow the steps.

We don't handle purchase issues in the community.

You can contact our Player Support directly, here.

Or Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

kiara_wael

Hi @tnlaaie . Welcome to our Community 🙎

Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

Check  this useful page where you can see how to request a refund depending on the device you play on. 

If you play on mobile and want to contact Player Support, the best way then is to email directly from the game. 

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Hope this will help you