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over charged

Sandra51158
Sandra51158 Posts: 1 Newbie

I have been charged twice for my lives, even though it said there was a problem and it has not gone through.

Best Answer

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Answer ✓

    Hi @Sandra51158

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    We're very sorry for your problem 😭

    If there is a problem with the purchase you will need to click on it and follow the steps.

    We don't handle purchase issues in the community.

    You can contact our Player Support directly, here.

    Or Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Answer ✓

    Hi @Sandra51158

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    We're very sorry for your problem 😭

    If there is a problem with the purchase you will need to click on it and follow the steps.

    We don't handle purchase issues in the community.

    You can contact our Player Support directly, here.

    Or Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

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