Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @dterrill233 and welcome to our Community and hey @Spieler_8675309 !
When playing on mobile, please always email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days and can handle this quickly.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.