not same level on my phone and on my PC

dumont

I don't undertand on my phone I m on level 6109 and on my pc I'm at 5286 I have to change of phone and on my nieuw phone I m also at 5286

please help

kiara_wael

Hi @dumont . Welcome to our Community 🙎

Its Your game Connected to Facebook or King Account ?

Christel28

Yes please

Christel28

Please how do I get the one I was playing earlier on

kiara_wael

@Sukanta_Biswas

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/653540#Comment_653540

The game is not being synced from your old phone because the game is not fully connected to the server.

Please show me a screenshot of your game map from the old Phone.

dumont

Im connectés with Facebook ans king thé problème is the same i cannot show you i m not very pro sorry

Crazy Cat Lad

Hi @dumont and welcome to our Community!

Could you please post a screen shot of the game map from both platforms and also your Game ID so I can look into this.

How to find your Game User ID on mobile devices and the Windows app and on Facebook. 

dumont

Hi,

sorry i cannot make a screen shot (very old and not very good in computers). on the 2 screen I ve the same ID of king.

and also the same ID Facebook. Let so thank you for you trying to help but I let down.

Have a good journey