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How come I keep losing my boosters.

moof33moof33 Posts: 5 Level 2
in Support

I was playing this morning. I ran out of lives. When I came back all my boosters were gone.

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Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 20,067 Candy Moderator

    Hi @moof33

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    In the case of Android your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

    However, Please checkΒ HERE.


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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  • Hey! Would you like to give us your opinion?

  • moof33moof33 Posts: 5 Level 2

    I did not have a android. I was playing one minute, ran out lives. Came back and everything was gone

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  • Sukanta_BiswasSukanta_Biswas Posts: 20,067 Candy Moderator
    https://community.king.com/en/candy-crush-saga/discussion/comment/654131#Comment_654131

    If you play on mobile, then please email Player Support directly from the game.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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