Lost account

Lebo

I logged out of my candy crush account and I can't log in. It doesn't recognize my email it wants me to create a new account. I was very far level 4331

PummyRaj

Hello @Lebo A Warm Welcome to our friendly King Community 🤗

I am guessing you are having this issue on a mobile device!!

1) Do you have Facebook account OR Kingdom account? Did you make sure that your are "Logging into" that particular account, but not the other one?

2) If you are trying your correct account, then can try this:: Close the App ---> Clear Cache ---> Turn off Internet ---> Shutdown your device for 2-3 minutes and restart ---> Connect to Internet and open the game. Now, try to log back into the game and see if the problem still persists!!

If you still see the same message and you cannot log into your game, can you please take a screenshot of the message that comes up and post it here?

** To reply back, you can simple type in the comment box given below, And to post the screenshot, tap on the 2nd icon that located in the bottom left corner.

Talk to you soon! Have a great week ahead!

stan1981

Hmm? R u using valid email?

Lebo

Yes I am 🙄

PummyRaj

Hello @Lebo A Warm Welcome to our friendly King Community 🤗

I am guessing you are having this issue on a mobile device!!

1) Do you have Facebook account OR Kingdom account? Did you make sure that your are "Logging into" that particular account, but not the other one?

2) If you are trying your correct account, then can try this:: Close the App ---> Clear Cache ---> Turn off Internet ---> Shutdown your device for 2-3 minutes and restart ---> Connect to Internet and open the game. Now, try to log back into the game and see if the problem still persists!!

If you still see the same message and you cannot log into your game, can you please take a screenshot of the message that comes up and post it here?

** To reply back, you can simple type in the comment box given below, And to post the screenshot, tap on the 2nd icon that located in the bottom left corner.

Talk to you soon! Have a great week ahead!

kokha

I am upset about replaying all stages again , why

kokha

How can recover the stages that reached it

Crazy Cat Lad

Hi @Lebo and welcome to our Community!

Are you clicking on the "Log in button" in the bottom where it asks if you already have a King account?

What error message do you get when you enter your email and password there?

Crazy Cat Lad

Hi @kokha !

Please check here how to restore the levels.

Lebo

Thank you @PummyRaj I followed the sets and after switching the phone bk on it conneted. Im actually on level 4313.