Please, I deleted the game and carried it back, but the utilities are gone.

Answers

  • kiara_waelkiara_wael Posts: 37,552 Candy Moderator

    Hi @Ali_yosef . Welcome to our Community

    Sorry that you lost booster

    Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

    Please read links bellow about lose booster!

    https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it#latest

    We do not replace items that have not been purchased but if you have however lost purchased items, please report this to our Player Support Team here, so they can help.



  • Hey! Would you like to give us your opinion?

  • Mary_KayMary_Kay Posts: 1,389 Level 5

    Sorry but that's what happens when you uninstall the game. The boosters were stored on your deice and you deleted them. It's a stinky secret of using that sort of troubleshooting. 😥

    Wash your hands. Wear your mask. Stay safe.

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