Although I am connected to the internet the game tells me I have no connection?

Kathelyn

Although I have a full internet connection the game tells me to connect?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/286812/although-i-am-connected-to-the-internet-the-game-tells-me-i-have-no-connection

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Check your game again and let me know.

Kathelyn

I did exactly as you told me but still have the

same problem !

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/658954#Comment_658954

Internet service is very bad right now so you may have some difficulty.

Please check a few things and let me know.

Is your Gold bar's number correct?

You can access the Daily Booster Wheel?

Is your player rank accurate?

Did you find an error message when trying to log out or log in to the game?

What is your game app version?

Kathelyn

Gold bar’s nr. is 19

I have no access to the daily booster wheel

my player rank is 1668

I don’t get error messages by logging in or out

where can I find the game app version

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/659159#Comment_659159

For a PC the game ap is in the Microsoft store for free. It does play better then through a browser.

Kathelyn

I play the game on my iPhone!

Freddy_

@Kathelyn Iphone go to app store and you will see updates in the navigation bar at bottom, in there it will tell you if ones available and if ones available for candy crush

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/659159#Comment_659159

The problem is for slow internet.

Check by connecting to another Internet connection.

Crazy Cat Lad

Hi @Kathelyn and welcome to our Community!

Could you post a screen shot of the error message that you get?