Loss connection”

spikesez

Games won’t “connect”‘problem for months now. Only recourse to uninstall and install. Will lose all my levels and hv to start at level one?

Freddy_

Hi, If you have to reinstall as long as you have a king or FB account when you sign back in it will restore your progress and gold bars. You will however lose your boosters. Hope this helps

Freddy_

@spikesez are you sure that the account you have changed password on is the original one you use to sign into the game

Freddy_

if you dont know your account how are games saving to your device.

If you dont know account you will lose everything by doing a reinstall.

Freddy_

@spikesez glad everything worked out, would have been gutting losing that many levels

kiara_wael

Hi @spikesez . Welcome to our Community 🙎

Your level will not disappear as long as you play connected to Facebook or King account

Please Cheack it out this page 👇️

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

and how your progress back 👇️

https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

Freddy_

Hi, If you have to reinstall as long as you have a king or FB account when you sign back in it will restore your progress and gold bars. You will however lose your boosters. Hope this helps

spikesez

Sorry if this repeat. Think I answered on wrong thread.

anyway, won’t let me log on to face or king. Changed passwords still won’t. when I reinstall I’ll lose all 1300 levels ?

thanks for your time

Freddy_

@spikesez are you sure that the account you have changed password on is the original one you use to sign into the game

spikesez

Freddy

thks for your time

Unfortunately, I don’t know anymore. This is been going on for months and I can’t remember what my original password was I just know it one point it Got fixed and worked fine for a month and now it’s broken again with both games saga

thsk!

will I lose all levels when I uninstall?

Freddy_

if you dont know your account how are games saving to your device.

If you dont know account you will lose everything by doing a reinstall.

spikesez

Fyi

i was lucky and after deinstall and reinstall I only lost six levels. Game stopped saving levels at the time it went flooey.

Lost boosters etc but nice to see I’m logged on to save the future. Losing six is better than losing 1300:)

thanks for tips !

Freddy_

@spikesez glad everything worked out, would have been gutting losing that many levels