problems with games

GingerbreadCarol

How do you get King games to sort out the problems you have? I have not been able to move on with Candy Crush Saga for months. Papa Pear has no sound and no rewards. Tried the help centre but no luck they just send computer problem solver which is useless.

Freddy_

@GingerbreadCarol list you problems in the support categories of each game on here and im sure someone will help you out. There are Communtity mangers, superstars and legends plus more that would try to help you. 😀

GingerbreadCarol

Candy crush saga I have three stars in every game but it will not go to the next level. Papa pear has no sound and no rewards.

Freddy_

for candy crush on mobile make sure your app is upto date and current version , sign out and restart your device. Re sign into candy crush and see if if this helps.

on pc, clear the cache of your internet history and . then sign out and restart your device. log back in. see if this solves your problem

elsiet

My iPhone broke and i got a new phone and i lost all my levels on both candy crushes

Freddy_

@elsiet to get your levels back you need to sign in with your king of FB account. The original one you signed into game with. You should get your level back and gold bars, but would lose all boosters

hope this helps

Crazy Cat Lad

Hi @GingerbreadCarol !

What level are you on in Candy Crush Saga? Have you reached the current last level?

What device or platform do you play on?

elsiet

No

GingerbreadCarol

EasterBunny Hills. Reached the last level. I play on Ing games on my PC I used to be on a much highr level but it would not go onto it so I started again and now this has happened

GingerbreadCarol

That should be King games

GingerbreadCarol

Maybe level 45