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It is most frustrating. When you have "full" lives and get rewarded for leveling up with 5 more lives. If you are full, you cannot receive them. This isn't fair, you should have option to collect later or add the lives you've won! We don't get free play or lives very often. I still haven't gotten unlimited lives as offered!
Hi @Julia_Mote 🙎♀️
Make sure the app is updated to the latest version. Force close the app and restart the device and hopefully the Lives will get added correctly later today.
If that didn't help, please email Player Support from the game's Settings and Help Center.
For more detail 👇️