I purchased the beginners bundle and did not receive the gold bars.

pattydoc827 · April 2020

I purchased the beginners bundle but I didn’t receive all of the gold bars. I was supposed to receive 20, but only received 5!

kiara_wael · April 2020

Hi @pattydoc827 . Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

Check this useful page where you can see how to request a refund depending on the device you play on.

If you play on mobile and want to contact Player Support, the best way then is to email directly from the game.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Hope this will help you

I purchased the beginners bundle and did not receive the gold bars.

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