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I did not receive my purchases

nic_braudnic_braud Posts: 1 Newbie
edited April 2020 in Support

(EDITED by CM - Personal information) 

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Answers

  • stan1981stan1981 Posts: 3,417 Legend

    You have to email support for this ...

    Regards, 
    Stan
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  • Hey! Would you like to give us your opinion?

  • Spieler_8675309Spieler_8675309 Posts: 2,852 Level 5

    Welcome to the forum, newcomer.

    Click here & provide all details, they should be able to solve that; & ya might wanna edit your email address outta your comment there...

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  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    https://community.king.com/en/candy-crush-saga/discussion/287321/i-did-not-receive-my-purchases

    Hi @nic_braud

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    We're very sorry for your problem 😭

    If there is a problem with the purchase you will need to click HERE and follow the steps because we don't handle purchase issues in the community.

    If you play on mobile, then please email Player Support directly from the game.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    You can contact our Player Support directly HERE.


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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