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Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @Rick_West !
Ouch! Something went wrong there obviously.
In these cases, you will need to restart and play again.
If you lost any purchases because of this, then please email Player Support to get them replaced.
Hi @Rick_West
Which level this ?
This can happen on any level!
Super rare, but can sometimes happen.