Account issue

caiou

For the game candy crush jelly, I cannot connect my account nor with Facebook nor with email account, I cannot purchase anymore either, my account number of candy crush saga is 1647201506, I don’t know if is the same than jelly, could you help ?

thanks

kiara_wael

Hi @caiou . Welcome to our Community 🙎‍♀️

Are you want connecting game to facebook ? please let me know . I didnt cacth what you mean

caiou

I want to connect the game with my email account but cannot

Crazy Cat Lad

Hi @caiou !

I moved your thread from Candy Crush to the Jelly game so @LadyRaffie or @Lola_Pop can help you out with this.

Lola_Pop

Hello @caiou !

Welcome to the Candy Crush Jelly Community!!🤗

According to the system, you are on level 1763 and connected the game to your account on the 18th of March for the last time.

Do you get any error message now every time you want to connect to your account? Does it only happen when you want to connect to the Kingdom, or also when you try to connect to Facebook?

caiou

I am actually on level 1773, and I get an error message when I want to connect to the kingdom and Facebook both

(Edit by CM: Personal Information)

Lola_Pop

Hi again, @caiou !

In this case, it's a general connection issue. Can you please try out these steps?

I hope it helps!!❤️