I lost all gifts when i restall same account so i want all my stuff

moygingermoyginger Posts: 1 Newbie

Hello

i had to unstall the game and when i restall it again and play with the same account i found that i lost all my supplies and I disappointed so i want all of them again to ccan continue playing

Answers

  • SpinnifixSpinnifix Posts: 16,091 Ambassador

    Hello and welcome to this community


    I'm sorry, but that's exactly what happens when you uninstall. Then boosters and lives can be lost. Please go to the help center - in your game - gear - question mark and there it is stored. When you bought it. Please go to Need Help - Contact and share it there. You will then receive an automatic email where you can reply again.


    Hope that makes sense!

                                                                 
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  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    In the case of Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

    However, Please check HERE.

    If you play on mobile, then please email Player Support directly from the game.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.


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  • santo_chris97santo_chris97 Posts: 712 Level 3

    Oh yeah, remember that game boosters are saved in your device memory. So, if you remove CCS from your device, it also removes your game data, including boosters you got so far. It only syncs your progress if you logged in using same account when you reinstall CCS. It's impossible to bring your boosters back to your device. You must collect them all from zero.

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