not connected

jacqueline66

The game says it has connecting problems for 3 days already. I cannot ask for lives or give them. no free boosters anymore. I cannot update the game.

What can I do?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/288100/not-connected

Please check your Internet connection.

Spinnifix

Hello and welcome to this community

Please check your device whether it is directly connected to the Internet or WiFi. If it is directly connected then try to refresh and clear the cache and restart. If not, then you have to uninstall it - update - clear cache - restart. Please note that boosters and life can be lost when uninstalling. Because it doesn't save your device.

Good luck

jacqueline66

I play it on a normaal computer

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/669233#Comment_669233

Please show me a screenshot of your game map.

Spinnifix

@jacqueline66

Hello! If you have internet problems, it is up to your internet provider. You have to get in touch with him.

jacqueline66

my internet is fine

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/669240#Comment_669240

I've already ask you for a screenshot.

jacqueline66

I cannot make a screenshot with a normal computer

Spinnifix

@jacqueline66

Hello! This can be. Please push button - Paint and Paste - Save.

Spinnifix

https://www.take-a-screenshot.org/