Purchase

Taylro9

@Sukanta_Biswas I’ve already received this same information 2 or 3 times. Candy crush just stole my money and didn’t give me anything! I did all the trouble shooting already

Freddy_

@Taylro9 You need to contact support from your game app or from contact us at bottom of page. The community does not deal with purchases. This is the only way you can get this sorted. you will need your game ID when messaging them

Taylro9

Ok

Crazy Cat Lad

Hi @Taylro9 !

If you didn't get your purchase you will need to report the problem or dispute the purchase.

How to do this depends on the device you play on since King do not handle the purchases nor have access to your payment details. If you play on an iPhone/ iPad, report the problem to Apple through your Apple-ID.If you play on Android, contact Google Play Support etc.

You have all the info how to do this on the page that players have posted several times on the thread. Please read the page carefully.

tiffanys

I purchased some gold bars and did not receive them 😲😔😔😔

Crazy Cat Lad

Hi @tiffanys !

You can find all help for purchase issues in the Help Center:

https://community.king.com/en/home/kb/categories/53-purchases-and-gold-bars/p1