Summer sale

tracy5345tracy5345 Posts: 1 Newbie

I bought the summer package for £9.99 and was supposed to get 2hrs play with helps and one free help of all helps. I didn't get the helps and only 1hr play. Please help. Tracy

Answers

  • Freddy_Freddy_ Posts: 48,017 Sweet Legend

    @tracy5345 They dont deal with purchases on here so you will need to contact customer services from your game or the contact us at bottom of this page. You will need your king ID. ID can be found by going to log out and above your picture/avatar is a king sign, double click on it. ID displayed in numbers

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  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator

    If you play on mobile, then please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.


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