Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@tracy5345 They dont deal with purchases on here so you will need to contact customer services from your game or the contact us at bottom of this page. You will need your king ID. ID can be found by going to log out and above your picture/avatar is a king sign, double click on it. ID displayed in numbers
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.