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It's messing up! Please read.

vannahgirlvannahgirl Posts: 2 Newbie
in Support

The app keeps taking the gold bars I get and gets stuck on my spin. I usually have to back out, and when I come back my bars are gone with nothing given for it. Furthermore, it keeps saying I'm offline so it cannot send "prizes" and it will not let me spin with wheel each day and sometimes it won't let me choose daily tasks like races and such

I play this game a lot, but it keeps doing this all the time. Please help me solve this problem.

Best Regards,

Vannah

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Answers

  • stan1981stan1981 Posts: 3,417 Legend

    U need to have a good internet connection. Check ur wifi and data to see how fast r they first ... and for ur missing gold bars, u need to email support with ur account id for them to check ur account id

    Regards, 
    Stan
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  • Hey! Would you like to give us your opinion?

  • Spieler_8675309Spieler_8675309 Posts: 2,852 Level 5

    Welcome, newcomer.

    Seems like you've got issues similar to players in another thread; it's allegedly being worked on, so take that for whatever it's worth...

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  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    https://community.king.com/en/candy-crush-saga/discussion/288392/its-messing-up-please-read

    Right now, I'm asking you to check the steps below.

    Reset Google PlayStore - Restart device - Check App Update > Log Out Game > Open Game & Log In.

    If the problem is the same then follow HERE.


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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