Unable to buy gold bars
in Support
I was one square off winning a level I've been stuck on for age's. I went to buy gold bars, but even after trying for 10 minute's to do so, it said failed, no money removed from my account. But I checked my Internet connection and it didn't even go to which bank account to take money from. I'm really upset because I was finally nearly finished.

Answers
Check ur credit card details... is it link correctly? What error msg r u seeing ???
Stan
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0 · Helpful Woah! Sweet Love HahaWhich device are you using for the game?
For an Android check here.
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0 · Helpful Woah! Sweet Love HahaUnable to buy gold bars.
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0 · Helpful Woah! Sweet Love HahaHi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
Thank you.
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0 · Helpful Woah! Sweet Love HahaHi @kristivera, I assume you don't have enough gold bar to purchase the extra moves at the "Continue?..." page right? So it moves away to the page where you need to transact the purchase of gold bar. If this is correct, then you might have left the game, that's why you're not able to complete that level and on top of that your purchase also didn't go through. If these are correct, then it must be frustrating and totally understood your emotion. Another reason for failure in transaction because you didn't disable your payment method?
On the bright side, no actual money is lost 😄 but pls make sure you aren't charge.
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0 · Helpful Woah! Sweet Love HahaI have enough money for payment & the game is connected. I have a new I-pad, when I get to the confirm window, it tells me to go to top where it says “double click” the button is bouncing around that you can’t double click it.
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0 · Helpful Woah! Sweet Love HahaHas any one got this when trying to purchase gold bars? It won’t let me confirm the button at the top.
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0 · Helpful Woah! Sweet Love HahaHi @sbell !
If the iPhone or iPad won't let you confirm the purchase by double clicking the device's button, then it's an issue with either the device or with your Apple-ID.
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1 · Helpful Woah! Sweet 1Love Haha