Unable to buy gold bars

kristivera

I was one square off winning a level I've been stuck on for age's. I went to buy gold bars, but even after trying for 10 minute's to do so, it said failed, no money removed from my account. But I checked my Internet connection and it didn't even go to which bank account to take money from. I'm really upset because I was finally nearly finished.

stan1981

Check ur credit card details... is it link correctly? What error msg r u seeing ???

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/288412/unable-to-buy-gold-bars

Which device are you using for the game?

For an Android check here.

https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase-android

sbell

Unable to buy gold bars.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/853190#Comment_853190

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

wykoon

Hi @kristivera, I assume you don't have enough gold bar to purchase the extra moves at the "Continue?..." page right? So it moves away to the page where you need to transact the purchase of gold bar. If this is correct, then you might have left the game, that's why you're not able to complete that level and on top of that your purchase also didn't go through. If these are correct, then it must be frustrating and totally understood your emotion. Another reason for failure in transaction because you didn't disable your payment method?

On the bright side, no actual money is lost 😄 but pls make sure you aren't charge.

sbell

I have enough money for payment & the game is connected. I have a new I-pad, when I get to the confirm window, it tells me to go to top where it says “double click” the button is bouncing around that you can’t double click it.

sbell

Has any one got this when trying to purchase gold bars? It won’t let me confirm the button at the top.

Crazy Cat Lad

Hi @sbell !

If the iPhone or iPad won't let you confirm the purchase by double clicking the device's button, then it's an issue with either the device or with your Apple-ID.