There is always a gift bag of bonus gold bars that pops up when I have made purchases...but they do not register in my gold bar bank. What am I missing?
Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!
Please Check this useful page where you can see how to request a refund depending on the device you play on.
If you play on mobile and want to contact Player Support, the best way then is to email directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Don't forget to add your Game User ID to the email so Player Support will find your game.
I receive the bars I have purchased. After each purchase, there is a pop up bonus bag of bars (1-10 depending on amount spent) and those additional bars do not register. I will check directly with support. I just wondered if this has happened to anyone else♡
Answers
The purchase does not give u the gold bars? Or u mean it should give u more gold bars than required?
Stan
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0 · Helpful Woah! Sweet Love HahaHi @ChevyVanRockin . Welcome to our Community 🙎♀️
Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!
Please Check this useful page where you can see how to request a refund depending on the device you play on.
If you play on mobile and want to contact Player Support, the best way then is to email directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Don't forget to add your Game User ID to the email so Player Support will find your game.
Hope this will help you
- Report
0 · Helpful Woah! Sweet Love HahaHi Stan1981,
I receive the bars I have purchased. After each purchase, there is a pop up bonus bag of bars (1-10 depending on amount spent) and those additional bars do not register. I will check directly with support. I just wondered if this has happened to anyone else♡
- Report
0 · Helpful Woah! Sweet Love Haha