My team completed the last leg on Fantastic Five challenge but I was not awarded my free three boost

ToeJoe

My team completed the last leg on Fantastic Five challenge on 4/11/2020 but the system failed to award me my free boosters.

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/288972/my-team-completed-the-last-leg-on-fantastic-five-challenge-but-i-was-not-awarded-my-free-three-boost

We are very sorry for your problem.

Perhaps you missed the rewards because of the connection error.

If you play on mobile, then please email Player Support directly from the game.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

If you try, you might get a refund.😊

Thank you.

stan1981

That is bad. Did u see the booster animation awarded?

ToeJoe

No, I got nothing. The boosters just sit there like they were frozen.

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/288972/my-team-completed-the-last-leg-on-fantastic-five-challenge-but-i-was-not-awarded-my-free-three-boost

We are very sorry for your problem.

Perhaps you missed the rewards because of the connection error.

If you play on mobile, then please email Player Support directly from the game.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

If you try, you might get a refund.😊

Thank you.

Colleen-12

My team completed the midway mark and I was asked to claim rewards . Since I was out of lives I decided not to claim the rewards and leave until the next morning. So now I have not received any rewards, but there is also a Number 1 showing next to my score not sure what this means. Can you delay claiming the rewards or do you have to take them when King rewards them despite the fact that you have no lives??