Extra small bundle query

Shawem90Shawem90 Posts: 1 Newbie

I purchased extra small bundle but did not receive the gold bars, boosters and times boosters. I did receive the 30 mins of life. Please could this be reviewed. Thankyou

Answers

  • Freddy_Freddy_ Posts: 48,017 Sweet Legend

    info from the superstars

    Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

    Check this useful page where you can see how to request a refund depending on the device you play on. 

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

    If you play on Facebook on a computer then send an email from here. Don't forget to add your Game User ID to the email so Player Support will find your game.

    Hope this will help you

  • Hey! Would you like to give us your opinion?

  • vishal_Kanade3948vishal_Kanade3948 Posts: 1 Newbie

    I purchased extra small bundle but did not receive the gold bars, boosters and times boosters...plzz help mi

  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator

    Can you show me a screenshot of the bundle you purchased?

    Were you sure there was Gold bars and Boosters offer available?


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  • Crazy Cat LadCrazy Cat Lad Posts: 9,380 Community Manager

    Hi @Shawem90 @vishal_Kanade3948 and welcome to our Community!

    You can find help on this as many other FAQ:s here.

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