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I was on level 3982 and as of yesterday you dropped me to 3520

Best Answer

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    this is information from a post from one of the superstars, may help with this

    Please email Player Support so they can restore the levels manually on your new account.

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

    I hope you're back on track really soon! 

Answers

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    this is information from a post from one of the superstars, may help with this

    Please email Player Support so they can restore the levels manually on your new account.

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

    I hope you're back on track really soon! 

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