New Facebook account

LauraMaskrey

My old Facebook account was hacked and I had to make new one but lost my progress level 2699

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/289221/new-facebook-account

Hi @LauraMaskrey .Welcome to our Community 🙎‍♀️

I'm sorry your account was hacked.

You must first create a new Facebook account and connect the game. Next step 👇️

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon! 

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/289221/new-facebook-account

Hi @LauraMaskrey .Welcome to our Community 🙎‍♀️

I'm sorry your account was hacked.

You must first create a new Facebook account and connect the game. Next step 👇️

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon!