Problem with my account

verdecri17

Hello everybody i have always played candy crush but for some reason right now I have lost something like 1500 levels and it is not the first time that happens. I wonder if you could help me. Thank you for your time, have a good day!

stan1981

So u from which lvl to which lvl? Or reset to lvl 1???

bearwithme

Hello @verdecri17 and welcome to our wonderful King Community. I am sorry to hear this has happened to you. Player Support can help restore your lost levels if you have been playing the game either thru FB or king.com.

You can contact Player Support directly from a mobile device (this way support will have all the details needed to help), all you need to do is:

- Open the game app

- Select the cogwheel

- Tap on the? mark

- Tap on "I need help with lost progress"

- Scroll down to the bottom and hit "Contact Us"

If you are playing on a PC then you can contact them thru the "Contact US" at the bottom of this page.

When you fill out the form make sure you select "Problems with my game" and then on the second drop down click on "Game didn't save". This will alert the support staff you are having a problem with your game progress and someone should get back with you. Make sure you also explain what happened in the comment area.