I have no idea where the problem is, but almost every time I get close to beating a level and run out of moves, and have the option to buy more gold bars - I buy the gold bars and the game disconnects. So I (usually) have the bars but have to start a new game. It is beyond frustrating. Sometimes I just lose my money - you get the money but I don't even get the bars. Usually the purchase does work - but the game disconnects. So thenI have the bars but have lost the chance to beat the level.
I have rebooted my Kindle - all my other apps work normally on it, and Candy Crush does too, except for making purchases. I do realize it would be smarter to buy the bars before I need them, but ... my life is not usually that organized. I'm on level 5400+, so have been playing for a while. This problem just started fairly recently - it was never a problem before. What can I do to to be able to purchase bars and stay connected?
Hello. I can’t connect to the server for the chocolate box, extra moves or my profile. I’d love help. I’ve restarted my phone and tried disconnecting from the internet. Thank you!
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Hello and welcome to this community
Please check your internet or wifi connection. After that, refresh your game and clear the cache and restart.
Hope it helps you further.
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0 · Helpful Woah! Sweet Love HahaHi @Dackosh and welcome to our Community!
You can find the question as many other FAQ:s here.
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0 · Helpful Woah! Sweet Love HahaI have no idea where the problem is, but almost every time I get close to beating a level and run out of moves, and have the option to buy more gold bars - I buy the gold bars and the game disconnects. So I (usually) have the bars but have to start a new game. It is beyond frustrating. Sometimes I just lose my money - you get the money but I don't even get the bars. Usually the purchase does work - but the game disconnects. So thenI have the bars but have lost the chance to beat the level.
I have rebooted my Kindle - all my other apps work normally on it, and Candy Crush does too, except for making purchases. I do realize it would be smarter to buy the bars before I need them, but ... my life is not usually that organized. I'm on level 5400+, so have been playing for a while. This problem just started fairly recently - it was never a problem before. What can I do to to be able to purchase bars and stay connected?
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0 · Helpful Woah! Sweet Love HahaThe problem has been reported to Game Studio and work is under way to fix it.
You will find complete information HERE and of course tell your Game ID there.
Thank you.
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1 · 1Helpful Woah! Sweet Love HahaHello. I can’t connect to the server for the chocolate box, extra moves or my profile. I’d love help. I’ve restarted my phone and tried disconnecting from the internet. Thank you!
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0 · Helpful Woah! Sweet Love HahaPlease follow what I said above.🖕
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaHi @RelAK and welcome to our Community!
Check my reply here.
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0 · Helpful Woah! Sweet Love Haha