Why was my purchase not showing?

kldixon

I purchased the $2.99 deal, and I was supposed to get 1 hour play time, 20 bars and 1 each of the boosters. I did not receive them. Can you add this to my candy crush or give me a refund? Thank you

stan1981

U don’t have the gold bars? U need to email support with ur account id for them to check

Crazy Cat Lad

Hi @kldixon and welcome to our Community!

You can find help for this issue as all other FAQ:s here.

stan1981

U don’t have the gold bars? U need to email support with ur account id for them to check

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/289553/why-was-my-purchase-not-showing

Hi @kldixon . Welcome to our Community 🙎‍♀️

Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Don't forget to add your Game User ID to the email so Player Support will find your game.

Hope this will help you

Crazy Cat Lad

Hi @kldixon and welcome to our Community!

You can find help for this issue as all other FAQ:s here.