Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
You can find all info about refunds and broken purchases here.
If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Don't forget to add your Game User ID to the email so Player Support will find your game.
Hope this will help you