Facebook no longer working

MarshalGrover

All three versions of Candy Crush on Facebook are no longer there. All I get is a message reading: "User opted out of platform: The action attempted is disallowed, because the user has opted out of Facebook platform."

What is the issue here?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/290243/facebook-no-longer-working

Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit HERE.

MarshalGrover

The game shortcuts all disappeared from the sidebar, and when I try to access them through the fan pages, I just get this error message:

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/689685#Comment_689685

Thanks for the screenshot.

We will reply you very soon.

Stay safe.

Crazy Cat Lad

Hi @MarshalGrover and welcome to our Community!

This is a Facebook error.

If you type the game name in the search field on Facebook, can you find and open the game then?

MarshalGrover

Ya' know what, I've found the problem: in order to play it, you need to have "off-Facebook activity" enabled, which I disabled a few days ago.