Just paid £19.99 for the package including 100 gold but only recieved 56. Need the gold for lives.

stuh100

PummyRaj

Hello @stuh100 A Warm Welcome to our friendly King Community 🤗

I am very sorry to hear that you have not received the Gold Bars you have purchased for your game!!

You will have to contact the King Player Support Team, as this Community does not deal with any purchase issues, because the query includes your personal details! Here is how to contact them::

If you are playing on a mobile gadget, you can send the request directly from your game itself ---> Through "Settings" (Gear Icon) ---> Go to "Purchase" options ---> scroll all the way down to where you see "Contact Us" tab and click on that and give all the details you have asked for.

If you are on PC, use this link https://soporto.king.com/contact and fill the form with all the details.

NOTE: Please be aware that once you send your complaint, you will be receiving an automated response as an acknowledgement along with a ticket number. If you have not heard from them within 3 to 5 days, then please send a reply through that automated email itself and inform that you have not heard back yet.

Please let me know if you need further assistance or clarification. You can simply type your reply in the comment box given below.

Hope everything works out! Have a great weekend ahead!

Please take it easy & stay Safe 😷

PummyRaj

Hello @stuh100 A Warm Welcome to our friendly King Community 🤗

I am very sorry to hear that you have not received the Gold Bars you have purchased for your game!!

You will have to contact the King Player Support Team, as this Community does not deal with any purchase issues, because the query includes your personal details! Here is how to contact them::

If you are playing on a mobile gadget, you can send the request directly from your game itself ---> Through "Settings" (Gear Icon) ---> Go to "Purchase" options ---> scroll all the way down to where you see "Contact Us" tab and click on that and give all the details you have asked for.

If you are on PC, use this link https://soporto.king.com/contact and fill the form with all the details.

NOTE: Please be aware that once you send your complaint, you will be receiving an automated response as an acknowledgement along with a ticket number. If you have not heard from them within 3 to 5 days, then please send a reply through that automated email itself and inform that you have not heard back yet.

Please let me know if you need further assistance or clarification. You can simply type your reply in the comment box given below.

Hope everything works out! Have a great weekend ahead!

Please take it easy & stay Safe 😷

stuh100

Hi @PummyRaj

Thanks for the response, I have sent the email to them.

You stay safe too.

steinein

https://community.king.com/en/candy-crush-saga/discussion/290407/just-paid-19-99-for-the-package-including-100-gold-but-only-recieved-56-need-the-gold-for-lives

Why would you buy gold at all, much less for lives????? Lives are FREE! This is exactly the type of activity that convinces King to continue to try and fleece us for money with their games. *shakes head*

stuh100

https://community.king.com/en/candy-crush-saga/discussion/comment/691380#Comment_691380

1, Who are you to question anyones motives about anything?

2, Why would King produce a game and then not want to make money?

3, Just scroll past if you have nothing of but negativity to spread.

#bekind