I was at level 203 i think and i was trying to save my game via the email so i sign up. Upon finishing, i noticed Im back at level 1. So How come? What happened? How can i retrieved my Previous levels and save it to my email????
Please email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon!
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saw it ( games progress) click it but nothing happen. I tried emailing them but no answer since now. But thanks for the support. I appreciate it ❤️ Before i was at level 1000 plus and my Facebook was deleted i didnt retrieved it na. Then there again. So its devastating
pippaunicorn22
Posts: 6 Level 2
Answers
You'd need to sign up first and then play in order to save your progress (either way it will not "save to email").
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0 · Helpful Woah! Sweet Love Hahacheck this link
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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3 · 2Helpful Woah! 1Sweet Love HahaIl try. . I Log it out coz Im back at level 1. If i Log in again and play Will it be back to level 203 something?
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0 · Helpful Woah! Sweet Love HahaThanks dor the response.
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0 · Helpful Woah! Sweet Love HahaI sign in with my email and played trying to get back my levels bit still level 1 😣
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0 · Helpful Woah! Sweet Love HahaPlease email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon!
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
0 · Helpful Woah! Sweet Love Hahasaw it ( games progress) click it but nothing happen. I tried emailing them but no answer since now. But thanks for the support. I appreciate it ❤️ Before i was at level 1000 plus and my Facebook was deleted i didnt retrieved it na. Then there again. So its devastating
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0 · Helpful Woah! Sweet Love Haha@Sukanta_Biswas may i know their email? Im sorry king.com doesnt replied iba k right? Im sorry i really dont know where to send
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0 · Helpful Woah! Sweet Love HahaPlease wait I will show you through screenshots.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love Haha