Retrieve

pippaunicorn22

I was at level 203 i think and i was trying to save my game via the email so i sign up. Upon finishing, i noticed Im back at level 1. So How come? What happened? How can i retrieved my Previous levels and save it to my email????

steinein

https://community.king.com/en/candy-crush-saga/discussion/290462/retrieve

You'd need to sign up first and then play in order to save your progress (either way it will not "save to email").

Freddy_

check this link

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

pippaunicorn22

Il try. . I Log it out coz Im back at level 1. If i Log in again and play Will it be back to level 203 something?

pippaunicorn22

Thanks dor the response.

pippaunicorn22

I sign in with my email and played trying to get back my levels bit still level 1 😣

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/691461#Comment_691461

Please email Player Support so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon! 

pippaunicorn22

saw it ( games progress) click it but nothing happen. I tried emailing them but no answer since now. But thanks for the support. I appreciate it ❤️ Before i was at level 1000 plus and my Facebook was deleted i didnt retrieved it na. Then there again. So its devastating

pippaunicorn22

@Sukanta_Biswas may i know their email? Im sorry king.com doesnt replied iba k right? Im sorry i really dont know where to send

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/691684#Comment_691684

Please wait I will show you through screenshots.