Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @Promza . Welcome to our Community 🙎♀️
Pleease check this page
If you get the same problem after doing this, follow the steps below.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon!
Hello @Mary_Ferebee Hearty Welcome to our friendly King Community 🤗
I need to know few more details to assist you with the issue, please!
Do you want to get back to your old account and you forgot the password?
OR did you find yourself at level when you opened the game? And you want your level progress back?
Can you please clarify for me?
Thank you & Talk to you soon!