Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're very sorry for your problem.
I can see that you have no problem with your purchase.
If you play on mobile, then please email Player Support directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
You can get some refunds so try it.
Thank you.