Why won’t CandyCrush Saga load?
soosandecker
Posts: 5 Level 2
in Support
So a couple of weeks ago CandyCrush Soda Saga quit loading for me, but I just moved on. Then Safari would just quit in the middle of playing CandyCrush. Now CandyCrush Saga won’t load either! I have deleted cookies, cleared cache, updated flash, done the security updates. I’m on a Mac using Safari. =( Please help.
Best Answers
-
Crazy Cat Lad
Posts: 9,380 Community Manager
Hi @soosandecker and welcome to our Community!
I would switch to play in Google Chrome or Mozilla Firefox. Safari is a supported browser, but not the best one for the game.
🍬 Play Candy Crush Saga 🍾 Play Candy Crush Soda Saga 🍮 Play Candy Crush Jelly Saga
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
Answers
not a mac person but is there not another browser you can try it on
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaSorry I forgot to add that to the I tried that list. I tried chrome. I tried removing the game then reinstalling it. I get this far and nothing ever happens.
- Report
0 · Helpful Woah! Sweet Love HahaFlash is not compatible with king games ... hence they migrate to HTML platform... n r u on win 10? Else possible to try on phone?
Stan
- Report
0 · Helpful Woah! Sweet Love HahaI’m on a Mac
- Report
0 · Helpful Woah! Sweet Love HahaPlease check some troubleshooting here.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
1 · 1Helpful Woah! Sweet Love HahaI have tried using other browsers, tried turning off and on again “allow webGL”, clearing my cache, deleting history, removing and reloading the game, made sure that candy crush was allowed to use flash. I can get this far.
- Report
0 · Helpful Woah! Sweet Love HahaThe root cause of your problem is weak internet. You can try connecting to another Internet.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
5 · Helpful Woah! Sweet Love Hahanot using wifi, direct connect to cable internet via ethernet, but I will check on my current modem. Comcast just came out with a new one and it may have made mine obsolete and they didn’t tell me. Thanks.
- Report
1 · Helpful Woah! Sweet 1Love HahaHi @soosandecker and welcome to our Community!
I would switch to play in Google Chrome or Mozilla Firefox. Safari is a supported browser, but not the best one for the game.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
- Report
6 · 1Helpful Woah! Sweet Love Haha