About a bit over a week ago I had 218 gold bars that I had accumulated from winning the section The Race, took me a long time to build up my gold, then a day last week I logged on and only had 18 gold bars, what do I do???
Hello @VictorR A Warm Welcome to our friendly King Community 🤗
No need to worry! It could just be a connection issue which caused the disappearance of your GB!
Log out of the game & Force close the App ---> Disconnect from Internet ---> Clear Cache / cookies ---> Shutdown your device for 5 minutes and turn it back on ---> Connect to Wifi and log back into the game.
You should find your GB in your game now. IF you still can't, please post back and let me know.
** You can post your reply by simply typing in the comment box given below.
Hello @VictorR Hearty Welcome to our friendly King Community 🤗
First of all, I am very sorry to hear about the issue in your game!!
Can you please tell me when did you send the complaint to the Player Support Team? When writing to them, always send only one complaint, otherwise, they will get confused and might think your other complaint is being taken care of!! (Did I make sense?)
OK, now to the issue -- when did you send a complaint? Did you receive any automated response with a ticket number, saying "we have received your complaint"?
You will need to email Player Support to get this sorted out. Please note though that they are only able to refund or compensate purchased Gold Bars in the game.
Answers
What's the next step?
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0 · Helpful Woah! Sweet Love HahaHi @VictorR
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
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Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaWell it wouldn't be in any transaction, the gold bars were accumulated from playing the game from the race to the flag.
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0 · Helpful Woah! Sweet Love HahaHello @VictorR A Warm Welcome to our friendly King Community 🤗
No need to worry! It could just be a connection issue which caused the disappearance of your GB!
Log out of the game & Force close the App ---> Disconnect from Internet ---> Clear Cache / cookies ---> Shutdown your device for 5 minutes and turn it back on ---> Connect to Wifi and log back into the game.
You should find your GB in your game now. IF you still can't, please post back and let me know.
** You can post your reply by simply typing in the comment box given below.
Please take it easy & stay safe! 😷
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0 · Helpful Woah! Sweet Love HahaI've sent emails from my phone and from the game , I haven't gotten an answer.
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0 · Helpful Woah! Sweet Love HahaOh! Never mind about the trouble shooting steps @VictorR
I missed to read the part that it happened over a week ago! Sorry!
Looks like you have already posted this question at this link ---> Lost 200 Gold Bars
Let's please continue discussing in the thread above (in Green Fonts), so that, all the conversation will stay in a single place.
** As per Community Guidelines, I will close this thread considering it as "Duplicate Post"!
Thank you for understanding!
Please take it easy & say safe!
- Report
0 · Helpful Woah! Sweet Love HahaHello @VictorR Hearty Welcome to our friendly King Community 🤗
First of all, I am very sorry to hear about the issue in your game!!
Can you please tell me when did you send the complaint to the Player Support Team? When writing to them, always send only one complaint, otherwise, they will get confused and might think your other complaint is being taken care of!! (Did I make sense?)
OK, now to the issue -- when did you send a complaint? Did you receive any automated response with a ticket number, saying "we have received your complaint"?
- Report
0 · Helpful Woah! Sweet Love HahaHi @VictorR and welcome to our Community!
You will need to email Player Support to get this sorted out. Please note though that they are only able to refund or compensate purchased Gold Bars in the game.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love Haha