In what event did u earn 50 gold bars??? It is very very very rare that u earn 50 gold bars by completing levels events in the game... only thru contests at here then is possible ... but this is ur first post - so unlikely from contests here
Hello @cubitocubed3 A Warm Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!
Just for my clarification... which game are you talking about? And what was the event? Currently, only Pet Saga is running a contest for 50 Gold Bars! But it ends on Thursday, and we will not receive the GB till Friday or Saturday!!
If that's not the game you are playing, can you please clarify by posting in the below comment box?
I have heard about this from few other players too! Shall I assume that, it must have been a long pause from the game?
I don't think, the Community Team will be able to help you with this issue though!!
For any and all missing rewards, we will have to contact the game Support team to send a complaint and to make a request to resend them for us!
You can do this directly from your game itself from "Settings" (Gear wheel icon) ---> Then click on ? ---> Then look for "Events OR Special reward" or something similar to that ---> Now, scroll down all the way and click on "Contact Us" ---> Fill out all the details you were asked for and Submit.
NOTE: Please be aware that it could take 3 to 5 days for an actual agent to get back to you. If you have not heard by 5th day, please feel free to send a reply through the automated email you have received as an acknowledgement.
Hope everything works out and you will receive the special gift into your game! 🙂
Answers
In what event did u earn 50 gold bars??? It is very very very rare that u earn 50 gold bars by completing levels events in the game... only thru contests at here then is possible ... but this is ur first post - so unlikely from contests here
Stan
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0 · Helpful Woah! Sweet Love HahaHello @cubitocubed3 A Warm Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!
Just for my clarification... which game are you talking about? And what was the event? Currently, only Pet Saga is running a contest for 50 Gold Bars! But it ends on Thursday, and we will not receive the GB till Friday or Saturday!!
If that's not the game you are playing, can you please clarify by posting in the below comment box?
Talk to you soon! Have a great rest of the day!
- Report
0 · Helpful Woah! Sweet Love HahaI had a pop up on Candy Crush day welcome back when I opened it and said I earned 50 bars but it never added them to my total count. It was odd.
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0 · Helpful Woah! Sweet Love HahaHow did you get those 50 Gold bars?
You can show me a screenshot so I can give you the right information.
Thank you.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaIf you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaAh! Got it! ☺️
I have heard about this from few other players too! Shall I assume that, it must have been a long pause from the game?
I don't think, the Community Team will be able to help you with this issue though!!
For any and all missing rewards, we will have to contact the game Support team to send a complaint and to make a request to resend them for us!
You can do this directly from your game itself from "Settings" (Gear wheel icon) ---> Then click on ? ---> Then look for "Events OR Special reward" or something similar to that ---> Now, scroll down all the way and click on "Contact Us" ---> Fill out all the details you were asked for and Submit.
NOTE: Please be aware that it could take 3 to 5 days for an actual agent to get back to you. If you have not heard by 5th day, please feel free to send a reply through the automated email you have received as an acknowledgement.
Hope everything works out and you will receive the special gift into your game! 🙂
- Report
0 · Helpful Woah! Sweet Love HahaThank you so much!
- Report
1 · Helpful Woah! 1Sweet Love Haha