Not receiving extra lives

aperson826

Is anyone else experiencing this? Twice I have paid 10 blocks of gold to continue playing a level and the game will freeze. I have to close the app and when I reopen, the gold has been deducted but I’ve lost a life.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/292123/not-receiving-extra-lives

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/292123/not-receiving-extra-lives

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Crazy Cat Lad

Hi @aperson826 and welcome to our Community!

You can find help on this as many other FAQ:s here.

aperson826

Thank you both!