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Candy Crush on iPad. Can’t connect to App Store

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stressless
stressless Posts: 19 Level 2

Looks like others are having the same problem...can’t connect to App Store or can’t ask fb friends for lives because it’s not connecting to

facebook. Another problem is that I don’t have the pictures of my friends....This has been going on for 3 days.

Looks like you had a Version update 3 days ago...

Could this have a connection to our problem?

Please advise...I’ve checked everything suggested...no problems.

Answers

  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend
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    post from a superstar may help you

    Cannot connect to app store

    You will find complete information HERE and of course tell your Game ID there.

    Thank you.

  • stressless
    stressless Posts: 19 Level 2
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    Already reported it...along with others..... I gave my ID #

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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    Hi @stressless !

    The issue is still under investigation. No solution yet from the tech team I'm afraid.

  • stressless
    stressless Posts: 19 Level 2
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    Hi,

    Is your tech team still working on the problem I and quite a few other players have not being able to connect to the your store? It’s frustrating, I’ve done all the suggestions I’m told to do but I still can’t see Facebook friends, ask for lives, spin wheel, etc. because I get messages indicating I’m not connected to the internet! This problem occurred with your latest update 2 weeks ago.

    I’ve been in contact with various King Player Relations personnel, all telling me that it’s on my iPad! Guys! It’s not my iPad... If it was, explain why I can play Soda Crush and other games with No problem connecting to your candy store or seeing Facebook friends, etc.??

    I also have both games on my iPhone...no problems.

    Thanks for checking into this problem that’s affecting so many of us....I’m sure you’re aware of what’s happening.

    Stay Safe,

    Carol

  • stressless
    stressless Posts: 19 Level 2
    edited May 2020
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    Well, so much for this weeks update! 18 hrs ago!

    Nothing has changed, still can’t connect to Facebook!

Hey! Would you like to give us your opinion?