current level lost when using my new phone

fliplopes

Before installing the game on my
new phone, I saved my progress 
on the old device using my king 
account. After I installed the 
game on the new phone and logged
into the king account, most of 
the information was recovered 
except for my current level, 
which went back to level 1.

stan1981

Isn’t current Lvl most important ... and yet u say most of the information was recovered ???

Check the email account u use to secure ur king account. Check is it correct email account ...

fliplopes

Screenshot_20200426-175429.png

Screenshot_20200426-175342.png

I will exemplify with images 
so that you can better 
understand

Screenshot_2020-04-26-17-53-34.png

Screenshot_2020-04-26-17-54-29.png

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/710833#Comment_710833

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

According to your screenshot I can see that there are some problems with your game.

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

If the problem is the same you need to contact our Player Support.

Please email Player Support so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon! 

Also check this helpful page.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Crazy Cat Lad

Hi @fliplopes !

Since your ranking and profile pic synced, but not the levels, something has gone wrong when you connected the game.

Please delete the app and download it again on the new device and connect to your Facebook and see if it works better.

If the levels still do not sync over, email Player Support from the game Settings and Help Center.

fliplopes

I tried to use my Facebook account but it was blocked because I don't use social networks often. I requested the unlock and so far I have had no answer. I follow with my progress stuck on my Facebook account. Is there only this way to recover?

Crazy Cat Lad

If the game is saved on your Facebook account, then you will need to log in to that account on the new device as well to sync over the levels.

However, you said you also had a King account? You should be able to sync the levels through that as well the same way.

Did you try reinstalling the app and then logged into your King account on the new phone?