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Weekly Race Inaccuracy 💔
reubymosey
Posts: 10
Level 2
in Support
When completing the weekly race, I noticed a discrepancy between the statistics on my account versus my husband's account.
In the attached pictures, you will see that my levels completed differ for the same time frame causing me to place lower and lose rewards in the weekly race. I (Hope) finished 99 levels and was only rewarded the second place “silver” reward prize. In fact, if you look at my account you’ll see that the top 3 in my group were myself, Kristen and Melissa. I realize that my husband has a different set of friends, this is not what I’m referring to though. I’m referring to the levels “completed”. It was 44 levels short on my tally, and correct on my husbands tally. This happened last week as well. I want to stress that I am certain about the glitch as I was playing my 100th level at the precise time when the race ended.
Will you please look into this issue and advise on how to resolve? Thank you so much for your help!! I hope this feedback helps! We love Candy Crush and think you s do a great job!
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Answers
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
In fact these are not errors. Some players try to hide their progress from their friends, meaning they play the game offline after the weekly race start. They connect the game to the server at the last minute of the race and the game progress syncs with the server.
This is why you sometimes see your friend's score go from 10 to 100.😊
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Thank you, please read above as all of the information is there. I understand what you are saying, but this is regarding me and my finished levels. I am the one who completed 99 levels. Bout in my race I came in second and it only showed 55 levels completed. In my husbands race, my number of completed levels was correct.
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I finished 99 levels and should have come in first place. I was first in my husbands races but in my race, I came in second and 44 of my levels WERE NOT RECORDED.
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I just saw that Customer Service has replied to my email and fixed the issue. They are stellar :)
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However you have shown screenshots of two different races.
Weekly Race Bronze
Weekly Race Silver
This is an interval of one week.
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@Sukanta_Bisqas
Im not sure what the confusion is. I’m sorry, Ive tried to explain the best I can. Lol. But, the photos are not two different weeks. One is my husbands screen shot of HIS race, and one is MY screenshot of MY race. Both the same week
anyhow, also as mentioned, customer has understood and corrected my issue. They are awesome!
thanks for your help. I’m sorry if I can’t explain properly, but customer service replied right away and they get it so I’m all good. Hopefully it doesn’t happen again this week.
thank you for all of your input. It’s much appreciated either way.
cheers.
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